Privacy statement and cookies
This privacy statement describes how we use and protect the information you provide when you visit the site. We care about your privacy, which means that we always collect and manage personal data responsibly with your privacy in mind.
We use personal data to fulfill our legal and contractual obligations and to provide you with offers and advice on our products and services.
In our data protection statement we explain in more detail e.g. how we store personal data, where we get it from and what we use it for. In addition, we tell you in which cases and on what grounds we disclose the information to third parties and about the data subjects’ rights to their own personal data.
If you have any questions about data protection and personal data, please contact us. Our contact details can be found in the data controller section below.
The use of cookies
Cookies are text files placed in your computer’s browser to collect internet log information and information on visitor behavior. This information helps us analyze website traffic data and improve our website and adapt it to customer needs. We use this information for statistical analysis purposes and possibly to target marketing.
Cookies are also used to manage the same visitor session while browsing between pages on the website. We do not store personal data or other sensitive information in the cookies.
You can set your browser to not accept cookies. However, this may prevent you from taking full advantage of the site.
Use of visitor statistics and analytics
This website uses Google Analytics. The Google analytics tool is used to evaluate the traffic on the website. This means compiling reports on your behavior on the website so that we can improve the content to better meet your needs. This is done in an anonymous way thanks to IP masking, which uses only part of the IP address. Therefore, it is not possible to track the activity patterns of an identifiable person on the Internet. Collected data is only used for statistical purposes in an anonymized way. Google will not use your shortened IP address together with other Google data. Authorization for web tracking and analysis can be withdrawn at any time. An add-on to your browser can be downloaded from the Google website and installed.
Remarketing
This website may also use cookies for remarketing purposes in order to provide better marketing for those who have viewed products on our website. This type of information is also anonymous, meaning that no personal information or user profiles are stored.
Chat functions
Shipping companies
In order to deliver your orders, we need to share certain information with the shipping company. We share first and last name and address for delivery. Email and/or mobile number for notification. We currently use Posti for delivery.
Newsletters
If you choose to subscribe to our newsletter, your data will be saved in our newsletter distribution system. You can cancel this subscription at any time by clicking on the cancellation link at the bottom of the newsletter. You can also contact us directly and request to be removed from the mailing list.
Other websites
Our website may contain links to other websites of interest. However, we have no control over other websites once you leave ours. Therefore, we cannot be held responsible for the protection or confidentiality of information you provide while visiting other websites. These pages are not covered by this privacy agreement. You should be vigilant and read each privacy agreement on the relevant website.
Data protection statement
This data protection policy describes how we collect, use, store and protect your personal data. When we write “you”, we mean you as a customer, potential customer, or other relevant person.
Grounds and purposes for processing personal data
We use personal data to fulfill our legal and contractual obligations and to provide you with offers and advice on our products and services.
What information do we collect about you?
We collect information about you when you register with us or order products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to newsletters and contact us. Website usage information is collected using cookies.
When you contact us, we process the following personal data:
- Personal and contact information – name, email address, mobile phone number, etc.
When you start a customer relationship, we process the following personal data:
- Personal and contact information – name, billing and delivery address, email address, mobile phone number, etc.
- Information on goods/services – details of the goods/services you have purchased.
Information collected to identify our customers is a prerequisite for us to enter into a customer relationship. Without the necessary personal data, we cannot provide our services and products.
We do not store any sensitive information such as personal identification numbers and payment or credit card numbers.
From which sources do we collect your personal data?
In addition to the data you provide to us, or that we collect from you based on your purchases and use of our services, we may also collect personal data from someone else (known as a third party). The data we collect from third parties is as follows:
- Address information from public registers to make sure we have the right address information for you.
- Information on creditworthiness from credit rating agencies, banks or credit reference agencies.
How do we use your information?
We keep your personal data confidential. Only those of our employees who are entitled to process personal data in the course of their work are entitled to use the system containing personal data. The prohibition to use and disclose the information applies to all our staff. Each user has a personal username and password for the system. The data is collected in databases that are protected by firewalls, passwords and other technical measures. The databases and their backups are located in locked premises and only certain pre-selected persons have access to the premises.
We instruct our staff involved in the processing of personal data on the correct processing of personal data. In addition, we continuously ensure sufficient expertise of our staff.
Who might we share your personal data with?
We also share your personal data with certain companies that are independent data controllers. This means that we do not control how the information provided to the company is processed.
Independent data controllers with whom we share your personal data are:
- State authorities (police, tax authorities or other authorities) if we are required to do so by law or in case of suspicion of a crime.
- Companies involved in the general transport of goods (logistics companies and freight forwarders).
- Companies offering payment solutions (card acquirers, banks and other payment service providers).
- Marketing (newsletters, social media, media agencies or advertising agencies).
- IT services (companies that manage the necessary operation, technical support and maintenance of our IT solutions).
When your personal data is shared with a company that is an independent data controller, that company’s privacy policy and personal data management applies.
How long do we store the information?
We store your personal information for as long as you use our services. We store billing data for 10 years, as required by tax law, which can be used for auditing or other legal purposes.
If you want your personal data to be deleted, updated or changed, please contact us.
Access to your information and rectification
You have the right to request a copy of the information we maintain about you. If you want a copy of some or all of your personal data, please email us at support@agrolink.net. We provide this information free of charge.
We want to ensure that your personal data is accurate and up-to-date. You can ask us to correct or delete information that you think is inaccurate.
Please note that for certain data we have a legal obligation to store your invoicing data related to the purchase of products and services for 10 years, as required by current tax legislation.
Changes to our Privacy Policy
We keep our data protection policy under regular review and therefore reserve the right to change this data protection policy by providing notice on our website. We comply with the EU General Data Protection Regulation (GDPR).
This privacy statement was last updated on December 20, 2018.
Registrar
Agrolink Ltd
Reference number: 1086522-7
Solfvägen 213
65450 SOLF
FINLAND
How do you contact us?
Please contact us if you have any questions about our privacy policy or information we hold about you:
By email: support@agrolink.net or write to us at the above address (data controller).